As the Fly Cards are delivered in electronic format and the printing of them is up to the user, no shipment costs are applied. Therefore, there is no need for the user to deliver back the Fly Card in order to apply for a refund.
You will be eligible for a refund, only if you cancel your Fly Card at least 7 days before the begin date written on the Fly Card itself.
Refunds can only be assessed and processed by the "Vivere il Grappa" office team. To obtain a refund, you will need to send your request to Consorzio Turistico "Vivere il Grappa", e-mail flycard@vivereilgrappa.it, and ask if your Fly Card is eligible for a refund. In order to simplify the processing of your request, please attach the electronic Fly Card to the e-mail or write the Fly Card number together with your account e-mail address.
Refunds typically take up to 2 weeks to process but can also take up to 4 weeks.